Great question!

We are a small, family-run business that infuses every aspect of our work with dedication and care, ensuring that each customer feels like a part of our extended family.

By focusing on quality products and quality customer service, we are trying to break away from the "norm" of poor quality, flat pack beds.

We either deliver ourselves or use one of our trusted delivery partners to get your order to you safely.

Orders will be delivered on or before the date shown when ordering, although if you need it sooner, or on a specific date, please get in touch with us prior to ordering.

Moving home? One less thing to worry about - we can hold your order until you're ready for it, for no extra charge!

All our manufacturing is done in the UK, we work with British based suppliers to be able to ensure quality and availability.

Typically, orders will take 1-2 weeks, if you need it quicker, get in touch.

In busier periods, this can go up to 4 weeks, but we will always give you a delivery date within 48 hours of ordering.

You can cancel your order within 24 hours of ordering. After this point, production will have started and it will be too late to cancel without costs incurred.

Due to all our products being custom made to order, we do not accept returns.
This does not affect your right to a replacement should a product be faulty.

Please note, you are responsible for calculations and measurements to ensure your product will fit as intended. We cannot be held responsible for items not fitting in your home.

Get in touch with us, the best way is via live chat or email - sales@geminisleep.com

We can make any bed and mattress in any size or shape.

Of course! We can custom make anything to your requirements.

The best way to get in touch with us is via live chat or email - sales@geminisleep.com

We can make any bed and mattress in any size or shape.

Open coil mattresses use a single continuous wire or linked springs throughout the mattress. While this offers basic support, movement on one side tends to transfer across the entire surface.

Pocket sprung mattresses, on the other hand, feature individual springs housed in fabric pockets. Each spring moves independently, offering superior support, reduced motion transfer, and better contouring to your body.

At Gemini Sleep, we craft all our pocket sprung mattresses for optimal comfort, durability, and a more personalised sleep experience.

Spring count refers to the number of individual springs inside a pocket sprung mattress - usually measured based on a standard king size (150 x 200 cm).

Generally, a higher spring count means more individual support points, allowing the mattress to contour more precisely to your body and minimise motion transfer.

At Gemini Sleep, we carefully select spring counts to balance comfort, durability, and support. It’s not just about numbers - it’s about how the mattress feels and performs as a whole.

Here’s a quick guide:

• Up to 1,000 springs – Standard support, suitable for occasional use or lighter sleepers
• 1,000–2,000 springs – Enhanced comfort and support, ideal for most sleepers
• 2,000+ springs – Precision support and luxury feel, great for couples and those seeking superior pressure relief

Firmness is a personal preference, but it also depends on how you sleep.

• Soft to Medium: Ideal for side sleepers or those who prefer a more cushioned feel, allowing shoulders and hips to sink in comfortably.
• Medium to Firm: A balanced feel that suits most sleepers, especially those who change positions throughout the night.
• Firm to Extra Firm: Best for back or stomach sleepers, or those needing extra support, particularly for spinal alignment.

At Gemini Sleep, our curated range ensures each firmness level combines handcrafted comfort with considered support.

To prolong the life and comfort of your Gemini Sleep mattress:

• Rotate regularly: Every 3–6 months, rotate head-to-toe to promote even wear.
• Use a breathable mattress protector: This keeps the surface clean and guards against moisture and spills.
• Let it breathe: Occasionally airing out your mattress helps release trapped moisture and maintain freshness.
• Support matters: Ensure your mattress is placed on a sturdy, ventilated base to support its structure and airflow.

Each Gemini Sleep mattress is crafted to last—proper care ensures it performs beautifully for years to come.

Yes - all Gemini Sleep mattresses are compatible with any type of bed base, including slatted, divan, ottoman, and adjustable frames.

For optimal performance and support, we recommend using a solid base. Solid surfaces provide consistent support across the entire mattress, helping maintain its structure and prolonging its lifespan.

Yes, all Gemini Sleep mattresses come with either a 5 or 10 year guarantee. We stand by the quality of our craftsmanship and materials, ensuring peace of mind with every purchase.

Absolutely. Mattress toppers can be used with any Gemini Sleep mattress to fine-tune the feel to your personal preference. Whether you’re seeking extra plushness or a layer of cooling comfort, a quality topper can enhance your sleep experience.

Yes - we specialise in bespoke sizing. Whether you need an extra-long mattress, something narrower for a specific space, or a completely custom shape for a boat, camper van, or antique bed frame, we can make it.

Every Gemini Sleep mattress is handcrafted to order, so your perfect fit is just a conversation away.

Yes. Like a high-quality pair of shoes, your mattress may take a little time to settle.

It’s normal for the fillings to compress slightly during the first few weeks as they adapt to your body. After this natural adjustment period, you’ll experience the full comfort and support your Gemini Sleep mattress is designed to deliver.