Guarantee

In the unlikely event that your goods prove defective please contact us to advance the appropriate action. Should a genuine manufacturing or materials fault occur within 12 months from the date of purchase we will repair or replace the product completely free of charge.

After the first 12 months but within the specified warranty period (5 years unless stated otherwise), Gemini Sleep will have the right and the discretion to arrange repair or replace the product, charging you for one fifth of the current retail price multiplied by the total number of years you have owned the bed.

Gemini Sleep reserve the right to refuse this offer if defect is caused by misuse or where product has become soiled, unsanitary, has excessive wear and tear, where the mattress has been used on a unsuitable base, or has been used beyond its recommended weight range. Body impression is considered normal on luxury mattresses and does not constitute a manufacturing fault.

Where a product is replaced we will endeavour to match the specification, material, and colour but reserve the right to substitute alternatives. If a product with a reported fault is collected and on inspection found to have no material or manufacturing fault we reserve the right to charge for costs incurred in processing the inspection including but not limited to collection and redelivery of the product.

For the purpose of our guarantee on goods exported from Mainland UK, it is the responsibility of the customer to return the goods to Mainland UK at their expense for inspection of manufacturing faults. Similarly, it is at the customers’ expense to transport any replacements or returns out of the United Kingdom thereafter.

Please note that our warranty is conducive to scrutiny of the ‘faulty product’ which in turn results with the managers discretion. If we feel the products have been damaged due to misuse by the customer, we will not offer a replacement product, and full payment will be expected for a replacement product.

If there is a fault with the spring or base i.e a collapse in the spring which is a manufacturing fault or a fault with the base a new product will be offered in exchange. We have a team of technicians which can scrutinise faulty products and tell us what the fault is and how it has been caused.